One platform for calling, chat, meetings & customer service
Catica Collaboration gives your team a cloud phone system, Microsoft Teams calling, HD video and a fully-fledged contact centre — all delivered on one bill, one portal and one 24/7 support desk based in South Africa.
Everything your team needs to work together.
No juggling four vendors. Calling, messaging, meetings and contact centre in one platform — priced per user, deployed in days, supported locally.
HD video meetings
Built-in video on every plan, from 1:1 huddles to 250-participant webinars.
Unified messaging
Voice, chat and SMS in one app — with full history and search.
Smart scheduling
Calendar sync with Outlook and Google, one-click meet-now links.
Secure file sharing
Share meeting recordings, notes and files with granular permissions.
Works anywhere
Desktop, web and mobile clients — same experience in the office or on the road.
Instant provisioning
Add or remove users in seconds with self-service admin.
Our collaboration stack
Pick one product, or mix and match — everything below runs on the same core platform so your directory, users and reporting stay in sync.
UCaaS Cloud PBX
Replace that 10-year-old PBX in the server room with a modern, cloud-hosted phone system. Auto-attendants, voicemail-to-email, call queues, softphones — all managed from one web portal and delivered to any device.
- Softphone apps for Windows, Mac, iOS and Android
- Ring groups, queues, auto-attendant and IVR
- Visual voicemail with email transcription
- Real-time call dashboards and reports
- Works with your existing numbers — we port them free
Microsoft Teams Calling
Already on Microsoft 365? Add Direct Routing and make external calls natively inside Teams — same chats, same meetings, now with PSTN calling. We handle the telephony, you keep your Microsoft investment.
- Make & receive calls on your existing numbers
- HD voice, auto-attendant, call queues
- No new software — just click the Teams dialer
- One-click transfer between call, chat and meeting
- Works on desktop, web and mobile
Omni-Channel Contact Centre
Whether your team handles 10 calls a day or 10,000, our contact centre platform routes every voice call, email, live chat and WhatsApp message to the right agent — with supervisor dashboards and compliant recording built in.
- Skills-based routing across all channels
- Real-time wallboards and supervisor views
- Whisper coaching, barge and silent monitor
- CRM screen-pop for Salesforce, Zoho, Zendesk
- Compliant recording with retention controls
Video Conferencing & Rooms
From a huddle room to the boardroom, we design and install video conferencing setups that just work — certified cameras, microphones and displays, integrated with Teams, Zoom or Google Meet.
- Logitech, Poly and Yealink room systems
- Single-cable USB-C rooms from 4–16 seats
- Ceiling microphones, PTZ cameras, digital signage
- Cable management and acoustic treatment
- National installation — Gauteng, WC, KZN, EC
From sign-up to go-live in days
A proven 4-step rollout plan — most 25-user deployments go live within 5 business days.
Discovery call
Free 30-minute consult to understand your users, locations and compliance needs.
Proposal & design
Scoped quote with a deployment plan, number-porting schedule and handset BOM.
Build & port
We build your tenant, ship pre-configured handsets and port your numbers.
Training & go-live
Hands-on user training, cutover in evening off-peak, then monitored hypercare.
Built for every kind of team
From 5-person startups to 500-seat contact centres — here are some of the industries running on Catica Collaboration today.
Professional Services
Law firms, accounting practices and consultancies get compliant call recording, client-linked call logs and remote-work support.
SMEs & Startups
Pay only for the extensions you use. Add new users in minutes, scale down just as easily. No PBX on your premises.
Healthcare & Medical
POPIA-compliant recording, overflow queues to after-hours services, and secure messaging between practice staff.
Retail & Call Centres
Omni-channel routing across voice, WhatsApp, email and chat — with wallboards, coaching and real-time queue SLAs.
Schools & Universities
Dial-by-name directories, class-group broadcasts, multi-site IVRs and low-cost handsets for reception and staff rooms.
Financial Services
FAIS/FSCA-aligned recording and retention, silent whisper for compliance teams, encrypted storage in SA.
Plans & Pricing
Transparent per-user pricing. No contracts. Add or remove seats any time.
Add-ons & extras
Optional extras you can mix and match with any collaboration plan.
Cloud Call Recording
From R79/user/month
Compliant recording with search, tagging and configurable retention.
IVR & voice prompts
From R499 once-off
Professional voice-over prompts in English, Afrikaans, Zulu, Sotho and Xhosa.
IP handsets on rental
From R89/month
Yealink, Polycom and Fanvil — pre-provisioned, courier to your door.
Softphone licences
Included
Desktop & mobile softphone clients for remote and hybrid workers.
SD-WAN & QoS
From R599/site
Voice-prioritised routing over multiple links for rock-solid call quality.
Toll-fraud protection
Included
24/7 anomaly detection on international and premium-rate destinations.
Plays nicely with the tools you already use
Out-of-the-box integrations with leading business platforms.
Common questions
Can’t find what you’re looking for? Ask us directly.
Let’s move your team to the cloud.
Book a free 30-minute consultation. We’ll size the right solution, benchmark it against your current spend, and show you a live demo.